What is BPO?

Business process outsourcing, or BPO as it is commonly known, is the process of sourcing critical tasks from your operations to a third party provider. In other words…it is outsourcing the necessary work that you hate to do to free up your time to focus on what you love to do. You got into your business to feed your passion and unfortunately a lot of less passionate tasks soon followed.

Accounting, data entry, customer service, human resources, and other facets of your operation are crucial to your success. The only problem is they are time-consuming and mentally draining. They take you away from doing what you do best. We can help with that.

An Example

A client of ours decided that their company’s growth in sales would be best managed with customer relationship manager (CRM) software. Not only did we lead the implementation but we also organized and entered the historical data of sales, service, leads and relationships. Once a centralized contact database was created, we organized each profile into accounts and started to create a strategic outreach campaign for the sales team based on this criteria:

  • Geographical Location
  • Company Size
  • Upcoming Projects
  • Past Engagement

The end result was an improved sales pipeline, an increase in productivity, and a macro level view for the executives to manage operations.

Outsourcing Is No Longer A Dirty Word

Initially the term outsourcing was synonymous with taking away a job in America and giving it to a cheaper counterpart overseas. That isn’t the case anymore with the increase in technology and automation. We pair existing software solutions with repetitive tasks and complete them in less time for less money. The benefits at The Refinery are numerous:

  • Lower Operating Costs
  • Short-term Contracts
  • Increased Efficiency
  • Complete Transparency
  • Our Experience
  • Reduced HR Oversight
  • Scale With Demand

The Value

It’s simple math…we cost less than doing it yourself in-house. Those cost savings provide you with the opportunity to do more of what made you successful in the first place.

Contact us today to schedule a meeting to determine if we are the right partner for your business.